letter
to
MEMBERS
letter to
MEMBERS
In 2025, we remained focused on what matters most: delivering exceptional value, financial guidance, and personalized service to our members, while investing in capabilities to ensure long‑term strength. Amid moderating interest rates, evolving fraud threats across the industry, and shifting economic conditions, the Credit Union remained strong, resilient, and member‑focused.
KEY 2025 results
KEY 2025 results
Our financial position remained strong in 2025. Deposits grew 5.5%, an increase of $230 million. This growth reflected deep engagement and the trust you place in us to safeguard and grow your savings. Loan balances increased 1.6% ($65 million), which was a solid outcome given the continued runoff of our previously originated solar loan portfolio. Our capital ratio ended the year at 12.2%, underscoring our continued financial strength and soundness.
Our core net income was $4 million, supported by disciplined balance sheet management. We had a loss of $22 million from non-core operations, reflecting a decrease in the value of derivatives used to hedge interest-rate risk. These hedges can result in gains or losses as interest rates move, but they are designed to help stabilize earnings over time.
Credit quality remained a strength for the Credit Union. Our credit losses were favorable relative to peers, driven by prudent underwriting and proactive portfolio monitoring. We also saw fraud losses decline year over year, a noteworthy outcome given the elevated fraud activity across the financial services industry.
Our commitment to listening to members and continuously improving your experience remained a top priority. Through regular surveys, we gauge member experience and identify opportunities to improve. One of our key performance indicators is the percentage of members who rate their experience as “Excellent.” In 2025, we achieved record satisfaction scores in our Branch, Consumer Lending, and Call Center teams. Mortgage Lending satisfaction was also very strong.
Beyond the numbers, what truly defines our impact are the personal stories of how we provide tailored, convenient service and empower members to achieve their financial goals. This report highlights a few of those inspiring stories.
Our commitment to listening to members and continuously improving your experience remained a top priority.
KEY STRATEGIC highlights
KEY STRATEGIC highlights
A major focus in 2025 was investing in tools and capabilities that make it easier for members to do business with the Credit Union in the way that works best for them.
We launched a new platform for opening accounts, significantly streamlining the onboarding experience for new members. This enhancement reflects our long-term strategy to simplify processes and reduce friction across all service channels.
To combat fraud threats, we continued to strengthen account protections while maintaining a smooth experience. This included the rollout of biometric authentication, enhancements to other key controls, and thoughtfully redesigned member workflows, helping deliver stronger security and greater ease.
Our branch network continued to evolve to support our sponsor communities.
To help members better understand and manage their credit, we introduced a new module within Digital Banking – MyCreditScore & More – which provides credit scores, personalized recommendations, and financial insights.
We enhanced our after-hours service, giving members more timely support beyond the traditional business day. We also expanded limits for mobile deposit and Zelle®, recognizing the increasing demand for fast and convenient money movement options.
Our branch network continued to evolve to support our sponsor communities. In 2025, we opened a new branch in Brownsville, Texas, supporting a Bechtel project site and reinforcing our commitment to serving members where they work and live. We also deepened our ongoing support for Chevron’s transition efforts, offering tailored solutions and guidance during a period of change.
LOOKING ahead
LOOKING ahead
As we look forward to 2026 and beyond, we are excited about the opportunities ahead. Many of the investments we made in 2025 in digital experience, security, and service delivery position the Credit Union for long-term strength, operational effectiveness, and a high level of member engagement and satisfaction.
Our commitment remains unchanged: to be the trusted financial partner our members rely on at every stage of life, delivering exceptional value, personalized guidance, and an excellent experience. Thank you for your trust and partnership. We are grateful for the opportunity to serve you and look forward to building on this foundation in the years ahead.
